Request access to your NAV case: which documents can you see?

You can ask NAV for access to documents in your own case. This is called party access and also applies after a case has been closed. You can request one document or the whole case, digitally, in writing, or verbally. Describe the benefit and period involved so NAV can find the right documents.

What can you request?

NAV lists, among other things, applications, decisions, reports, sick notes, and medical certificates. You can request documents from one case, for example sick pay from January to March, or access to all documents in the case. You do not need to know the file names already. If you are unsure, you can ask NAV for guidance on how to phrase the request.

These are examples of how to narrow your search, not a guarantee that every document you expect exists. NAV assesses access under the law and can explain any limitations. NAV’s guide for newcomers gives an overview of its services; this article is about the documents in your case.

How to submit your request

Use NAV’s official access page⁠ and the link “Submit an access request,” or contact NAV through one of its available channels. NAV says that you can request access verbally or in writing, including through other communication channels. State your name, the case or benefit involved, and the time period. NAV may ask you to verify your identity before releasing documents.

A short message could say:

“

I am requesting party access to my case about [benefit], application submitted on [date] or case number [number]. I would like [all documents / these documents: …] for the period [date–date], especially the documents used in the decision dated [date]. Please let me know if you need more information to find the case. [Name].

You can request access while the case is being processed, after a decision, or long after the case has been closed. You can also initially request only the parts you need. If you have several cases with NAV, specify which one you mean; a request for “everything NAV knows about me” may take longer and produce a lot to read.

When will you receive an answer?

NAV says that the NAV Contact Centre handles most party-access requests and normally responds within three working days. It may take longer if you request many documents or older material; NAV says it will let you know. Three working days is NAV’s stated processing time for the access request, not a promise that another NAV case will be decided just as quickly.

When the response arrives, check that you received documents for the right benefit and period. Store them securely. Mark names, dates, and details you think are wrong. Contact NAV to correct or supplement information; a copy of the documents does not automatically correct the case. Digital power of attorney without sharing BankID may be useful if someone helps with digital services, but NAV’s own power-of-attorney rules determine what that person can see at NAV.

You may find it helpful to make a simple list as you read: document date – sender – what it says – what you want to ask. Compare the information with your application and decision. For example, an income detail may concern a different month than you had in mind. So write “the April payslip is missing” rather than “the income is wrong.” This makes it easier for NAV to find and assess what you are referring to. Do not share your entire case file with a casual helper; NAV documents may include health information, national identity numbers, and information about other people.

Access requests and appeals have different deadlines

If you are considering appealing a decision about a benefit, read the appeal deadline in that decision. Do not assume that requesting documents automatically stops it. Ask NAV for guidance if you need documents before you can explain your appeal, and submit anything required within the deadline that applies to your benefit. Appealing public decisions explains the general process.

There is also a separate appeal against NAV’s response to an access request. NAV states a deadline of three weeks from when you received the response. Send the appeal to the NAV Contact Centre; it must be in writing and signed by you or your representative. This is the deadline for appealing the access response, not necessarily the deadline for appealing a decision about sick pay, work assessment allowance, or social assistance. Do not confuse the two letters.

Example: Maria receives a refusal of sick pay on 8 September. She wants to understand which income information NAV used, so she requests the documents in the specific case. When they arrive, she sees that a period of employment is missing. She sends the missing documentation and follows the appeal deadline stated in the refusal decision. If NAV had denied her access, that would have been a separate appeal with its own deadline.

If someone is requesting documents for you

NAV has a duty of confidentiality. Anyone requesting access on your behalf must have consent, power of attorney, or a legal guardianship basis. Being your spouse, adult child, or login helper does not automatically give them access. You can limit the power of attorney to a specific case and period. Use NAV’s power-of-attorney page⁠ and never share BankID codes or passwords.

SamfunnPrep also explains privacy and correction of data, but NAV’s party-access process is the direct way to get documents from a specific NAV case. If you need help with an urgent deadline, contact NAV or a qualified adviser while also requesting access.

Sources checked 2 October 2026: NAV pages about access to documents, power of attorney, and contacting NAV.