Consumer rights, complaints, scams and how to protect yourself.
Showing 1-12 of 40 articles · Page 1 of 4
A fault after buying a used car? Check private-sale and dealer deadlines, what to document and why the seller usually needs a chance to put it right.
Concert tickets usually have no statutory cooling-off period. Learn how to ask for a refund after cancellation, programme changes or worse seats.
Gift card expiring soon? Learn to check the balance and terms, ask for an extension and follow up if the issuer goes bankrupt.
Want to stop streaming, gaming or cloud storage? Learn where to cancel, when payments stop and what to do if the provider keeps charging you.
Exchanging Christmas gifts in Norway: check gift receipts, shop deadlines and online withdrawal rights. Learn what giver and recipient should do.
Paid VAT at checkout and on import? Learn who refunds double VOEC VAT, which documents to send and how the process differs when returning an item.
Parcel missing from an online order? Learn who to contact, how to set an extra deadline, and what to do about cancellation, invoices and card payments.
Check previous prices, member discounts and total costs before Black Friday 2026. See a worked example and what to do about misleading offers.
Check Black Friday offers with previous prices, price history and total costs. Learn what to check before paying and how to report misleading discounts.
Purchase went wrong and the seller refuses to help? Learn about card claims, credit versus debit, the documents you need and how to complain to your bank.
Want to stop paying for an app or streaming service? Find the right Apple, Google or provider account, cancel and keep proof showing the end date.
Paid Norwegian VAT at checkout and again on import? Find out who refunds VOEC VAT, which receipts you need and how to explain your claim to the seller.
