You can opt out of telephone sales through Reservasjonsregisteret at Brønnøysundregistrene. Register the correct phone numbers, and also ask companies you already use to stop marketing. Registration does not stop every type of call.
How do you opt out of telephone sales?
Use Reservasjonsregisteret to opt out as a private individual. Check which phone numbers your registration covers.
Brønnøysundregistrene is a public agency running several national registers. Reservasjonsregisteret lets private individuals decline telephone sales and personally addressed postal advertising. This is a different task from blocking one number on your phone.
Practical steps:
- Open the official Brønnøysundregistrene page.
- Continue to Reservasjonsregisteret and log in.
- Choose what you want to opt out of.
- Check that your phone numbers are correct.
- Check that the opt-out is registered and note the date.
As of 3 October 2026, the scheme covers private individuals. Businesses and other legal entities cannot register. Registration lasts until you remove it yourself; annual renewal is unnecessary. See Brønnøysundregistrene's opt-out guidance.
SamfunnPrep also explains withdrawal rights and other consumer rights. Registration is a step before a possible purchase. Withdrawal rights apply once you have entered an agreement providing that right.
Why do some people still call?
Registration does not stop all calls. An existing customer relationship, an express request from you and market research can create different situations.
As of 3 October 2026, companies must check their marketing lists against the register at least monthly. Note when you registered. A new registration does not mean your phone automatically blocks every salesperson immediately.
A bank or insurer you already use may still be allowed to contact you with marketing. You can opt out directly with each company. The same applies to relevant relationships with voluntary organisations.
Market research is not considered direct marketing. Political parties' advertising is also outside this registration. You can still say you do not want to participate in a survey.
Ask what the call concerns before giving more information. Consider noting whether the caller said “survey”, “customer service” or “offer”. If the nature of the call changes, you have a clearer record of what happened.
How do you stop advertising from a company you use?
Send a clear message saying you are opting out of the company's telephone marketing. Request written confirmation.
You can use this text as a practical suggestion:
I do not want telephone marketing from you. Register a direct opt-out for my phone number. Please confirm in writing that you received this message.
Use the company's official customer service or logged-in page. Do not send your national identity number, passport copy or BankID codes to a number that called unexpectedly. Provide only what the company needs to identify the correct customer relationship through a secure channel.
This message concerns marketing. It does not itself cancel your subscription. If you also want to end an agreement, state this separately and follow its terms.
Example: You want to keep your car insurance but stop receiving telephone sales offers. Request a direct marketing opt-out. You do not need to say you want to cancel the insurance.
What do you say during the call?
You can briefly decline and end the call. You do not need to explain your finances or family to a salesperson.
A simple response is: “I do not want offers by phone. Please register that I do not want telephone marketing.” Ask for the company's name if you need it for a later enquiry.
As of 3 October 2026, telephone marketing is prohibited on Saturdays, Sundays and public holidays. On working days, it is prohibited before 09:00 and after 21:00. The rules and exceptions are described by Barne- og familiedepartementet on telephone sales.
If the person speaks quickly, ask for the company's name in writing. You can also end the call without making a purchasing decision. Ending the call makes it easier to check any offer calmly.
Does saying yes on the phone mean you have bought something?
Ordinary unsolicited telephone sales require a written offer after the call and your written acceptance. Newspaper subscriptions and calls from voluntary organisations have exceptions.
The rule protects you against an ordinary conversation alone being treated as a binding purchase. Saying yes to hearing about a product is not necessarily saying yes to an agreement.
Do not reply to an offer message before reading the price, duration and terms. Also check which company sent it. If you do not want to buy, do not give written acceptance.
If you receive an invoice for something you believe you did not order, write to the company immediately. Request proof of the agreement and clearly state what you dispute. Registration does not automatically resolve an invoice dispute.
How to document unwanted calls
Keep a short log of the time, company and subject of the call. This makes a later complaint more specific.
You can use these fields:
- Date and time of the call.
- The number displayed on your phone.
- The company name, if given.
- Whether you were already a customer or had requested contact.
- What you said about opting out and the response received.
Save relevant messages and registration confirmation. You do not need to publish recordings or private information on social media. A clear note can be enough to explain the event.
Separate what you know from what you assume. Write “the number displayed”, rather than “the company's real number”, if you have not checked it. Also note whether someone called on behalf of another company.
Where do you send the complaint?
Contact contrary to your registration can be reported to Forbrukertilsynet. Use the official contact route and include relevant information.
Forbrukertilsynet is the public authority supervising areas including consumer marketing. Explain when you registered, which company contacted you and whether there is a customer relationship.
If you need an individual solution regarding a purchase or invoice, you must also raise that matter with the company. Reporting unlawful marketing is not the same as having your claim decided.
Distinguish advertising, customer service and scams
Assess the content of the call before choosing your next action. Reservasjonsregisteret does not replace precautions against scams.
If someone requests codes or pressures you to transfer money, end the call and contact the organisation yourself. SamfunnPrep has a separate guide to common scams in Norway.
Use SamfunnPrep's practical tools alongside a simple contact log. The aim is to know whom you have refused and what to do if they call again.
