Haddii aad casharkaaga jirto alaanaha xaynaha ee Norga, shuruudka muhiimka: kasida siis xaynaha awgeed xaynaha, kadibna gal alaabka caxnimo ee ku habboon. Albaabka qaarkood waa lacag bilaash, qaarkood waa qaymada yar. Halkan waxaa aad iska arki kartaa albaabka loo isticmaala, waxa ay qaataan iyo mudadaha aad waa inay tirtaa.
Cashar xaynaha: kasid siis xaynaha awgeed
Siddii hore ayaa lagu dhawaaqaa kasida siis xaynaha ka fasaxda xaynaha nafteedu. Hadii aad lumiso waxaas, casharkaaga waa lagu diidaa alaabka caxnimo (forbrukerklageloven §§ 9 iyo 14). Wixii kale raadi xuquuqda aad leedahay (reklamasjon iyo angrerett) kahor aad dirto erayada alaanaha.
Nidaamka casharkaaga wuxuu leeyahay seddex tilmaamo, oo lagu qaataa habab midkood-midkood:
- 1. Kasida siis xaynaha awgeed. Dir iimeyl ama warqad leh eray cad — dib u badal, gaashin qiimayneed, u durufintid ama lacag abaal — iyo muddo jawaab. Forbrukerrådet waxay siisaa gacan bilaash oo waxay leedahay foomu diyaarin ee kasida siis; iyaga waxay caashaadaan muddo qiyaas 14 maalmood.
- 2. Mekling ama alaabka caxnimo ee saxda ah. Hadii aad qabtid jawab diidantahan, kasida siis waxaa aad dirta halka mekling laga fuliyo Forbrukertilsynet ama alaabka caxnimo ee kasida siis mas'alada kaaga.
- 3. Forliksrådet ama maxkamadda. Hadii nidaamka caxnimo aanad guulaysan, casharkaagu wuxuu sii mari karaa forliksrådet ama maxkamadda.
Casharkaaga xaynaha wax buu u diyaariyey si aad u adkaato isagoo aan loo baahnayn wakiil sharci.
Waxa ay qaataan casharkaaga?
Waxaas ku kalsanaa albaabka aad isticmaashay. Alaabka nidaamka werida waa bilaash, halka joobaynta caadiga ah iyo tayada gacanta ay qaataan qaymada yar.
Kahor 1 July 2024 Forbrukertilsynet iyo Forbrukerklageutvalget (FKU) waxay qaataan qaymad dhaawacista. Sanad 2026 waxaa kasida mekling Forbrukertilsynet 269 krona (0,2 R) iyo Forbrukerklageutvalget 1 345 krona (1 R, mid mid dhexeysiga). Waa inaad waydiisay mekling hore; casharkaagu ma sii mari karo Forbrukerklageutvalget marka lagu bilawdo (forbrukerklageloven § 13). Qaymadaas aad bixisaa oo haddii casharkaagu lagu diido ama aad raaxo, lama soo celinayo. Hadii aad adkaato FKU, waxaa aad ka raaxaabsan kartaa qaymadaas aad ayaa isku fulay.
Bad caashaadaan tulujinta "mekling bilaash". Taas waxay khaldan tahay kahor 1 July 2024.
Waxaa u macquul ah forliksrådet 2 071 krona (1,54 R) 2026. Hadii jiro nidaam caxnimo bilaash oo alaanaha kaagu habboon, taas ayaa badba qaybiga piis ah ee ugu yar.
Albaabka caxnimo ee alaanaha kaagu?
Waxaa jira nidaam caxnimo gaar ah oo u taala baddada werida, iyo badba bilaash oo ku leh. Jadwalka waxaa ay tusaya albaab saxda ah oo u taala dhamaadka mas'alada (tirooyinka ay qorataan 2026):
| Nooc mas'ala | Nidaam caxnimo ee saxda ah | Qaymada? | Xukun alaab? |
|---|---|---|---|
| Alaabka iyo tayada gacanta | Mekling Forbrukertilsynet, kadibna Forbrukerklageutvalget | 269 kr / 1 345 kr | Xukumka FKU ayaa noqda xukun cadaadis |
| Bank, caasida iyo dilibardiga | Finansklagenemnda | Bilaash | Ay tuso caashaad, iyada lagu aag 95% ka badan ee casharaka |
| Korantada iyo xariyaha | Elklagenemnda | Bilaash | Ay tuso caashaad |
| Mobail, internet iyo TV | Brukerklagenemnda | Bilaash | Ay tuso caashaad |
| Safarka pakeddaa | Pakkereisenemnda | Bilaash | Ay tuso caashaad |
| Diyaaradda, gaari iyo bas | Transportklagenemnda | Bilaash | Ay tuso caashaad |
| Parkiga gaar | Parkeringsklagenemnda | Bilaash | Xukun cadaadis kahor 4 todobaad |
| Iibka EØS kale | Forbruker Europa | Bilaash | Mekling, is-rida |
Brukerklagenemnda waxaa ay tarjumeysaa Brukerklagenemnda ee saxaafadda elektarooniga ah. Haddii jiro khilaaf alaaleye ma jirto nidaam Husleietvistutvalget, iyo haddii iibku uu noqdo guriga cusub jira Boligtvistnemnda — nidaamada gaar ah oo leh nidaam isku midka. Dhamaadka nidaamada waxay baahiyeen aad kasid siis xaynaha hore.
Hadii aad ahayd buuq iyo aad rabto lacagta ay soo celiyaa bankiga, Finansklagenemnda ayaa albaab saxda ah. Hadii casharkaagu ay noqoto diyaaradda la waday ama ay jirtaan dib, ayaa ay tahay Transportklagenemnda. Ogsaa Transportklagenemnda ay heliyaa diyaaradda, gaari iyo bas — lakiin ma heliso taxi. Saasida SamfunnPrep waxaa nay kulaneysa gacan isticmaal u yeeraan xuquuqda habeenkii.
Xukumkagu yahay xukum cadaadis?
Lab nidaam waxay siiyaan xukum oo noqdo xukum cadaadis: Forbrukerklageutvalget iyo Parkeringsklagenemnda. Nidaamada kale ay siiyaan caashaad aad tuso.
Xukumkaan Forbrukerklageutvalget ayaa noqda xukum cadaadis hadii ninna ay geeyso casharkaagu maxkamadda kahor mid bilood (forbrukerklageloven §§ 17 iyo 22). Sidaa lagaa sii ibtaa qaybiga dawladeed, sidii xukum caadiga ah. Xukumkaan Parkeringsklagenemnda ayaa noqda xukum cadaadis isku midka kahor afar todobaad.
Waxaa jira la'aanteed xad yar Forbrukerklageutvalget. Dawladda ay tiro ay taleeysay xad yar 5 000 krona 2023, laakiin way durufisay — casharaka yar ayaa lagu qaato.
Nidaamada kale, sida Finansklagenemnda, Elklagenemnda iyo Transportklagenemnda, waxay siiyaan caashaad aad tuso. Alaabka waxay aqbalay sidii ay badba - Finansklagenemnda waxay ogsaa 95 boqol ka badan.
Mudadee baa tahay wakhtiga?
La qaara dhawaco bilodood. Mekling Forbrukertilsynet ayaa qaata badda bilodood, halka Forbrukerklageutvalget ay qaata qiyaas 11–13 bilod. Parkeringsklagenemnda waxay qaataa badda afar bilod.
Fridda casharkaaga ayaa socota middaan naga joogin. Fridda reklamasjon waa labda sanno badda iyo shan sanno alaabka waa inay qaadaan muddo dheeraad. Dirso sidaa casharkaagu ka hore, ogsaa hadii casharkaaga alaabka ay duushay.
Ma iibso aad uu ah nettbutikka dibadda?
Hadii aad iibso saytuhu ay jirto wadan kale ee EU/EØS, waxaa aad casharkaaga ku dirto Forbruker Europa (ECC Norway). Taas ayaa bilaash.
Forbruker Europa waxay siisaa caashaad iyo riyada mekling ee casharaka hor maratha. Waxay dhawraan casharkaaga af Norga, iyo casharkaagu waxay qaataan qiyaas 90 maalmood. Mekling ayaa is-rida alaab, laakiin Forbruker Europa waxay kaagaa caawin tahay si aad u heliso nidaam saxda ah hadii saytuhu aanay raba iska xiriiritaan.
OdD-wadal ee qadiimiga ah ee EU ayaa la saamiya - ay xirtay 20 July 2025. Macalada Norga oo hore ay sidii ay tilmamaan taas. Ha isticmaasho taas; isticmaal Forbruker Europa.
Casharkaagu xukumka dadku ay kale socod
Casharkaagu xukumka dadku - karor NAV, UDI ama degmo - waxaa ay raacaan socod kale. Taas waxaa ay tahay kahor forvaltningsloven, naa, ma aha nidaamada xaynaha.
Bad hoos ay jirta ay qaynta ay ay tahay jinsiyadda ee samfunnskunnskapssprøven. Saasida SamfunnPrep waxaa aad bari kartaa bilaash, iyo aaladaha SamfunnPrep waxay kaagaa caawin tahay si aad u heliso xuquuqda kaaga ee Norga.
