# Using Helsenorge for your child: what can you see as a parent?

Parental access changes when a child turns 12 and 16. Check parental responsibility, address, consent level, and what to do if your child is missing.

Canonical: https://samfunnprep.no/en/articles/helsenorge-barn-foreldre-tilgang
Language: en
Publisher: SamfunnPrep
Author: Hlib Suslov
Published: 2026-10-02T11:50:58.371+00:00
Modified: 2026-10-06T08:30:19.616701+00:00
AI use policy: https://samfunnprep.no/ai-policy.txt

## Key takeaways

- Age changes access Parents can represent a child until age 16, but see less from the child’s 12th birthday.
- The register controls the list Registered parental responsibility and the address connection must be in place before the child appears.
- Young people decide from 16 From age 16, parents generally need the young person’s power of attorney for access.

You can use Helsenorge on behalf of your child **until the child turns 16**, if the conditions for parental access are met. What you can see changes at **12** and again at **16**. If the child is missing from the list, first check the registered parental responsibility and address in the National Population Register.

## Age determines which services you can see

| Child’s age | Typical digital access for a parent with registered parental responsibility |
|---|---|
| Under 12 | You can use most services on behalf of the child, such as booking appointments and seeing some available record information. |
| 12 to 15 | Access is automatically limited. Some services or documents are no longer visible to you. Contact the child’s doctor or other provider if you need information you cannot see online. |
| From 16 | As a general rule, the young person has legal capacity regarding their health. The parent’s ordinary Helsenorge access ends. The young person can grant you power of attorney if they want help. |

This concerns **digital access through Helsenorge**, not a complete overview of every right to information from health professionals. The child’s age, wishes, and situation may affect what health professionals can share. [Children’s rights in Norway](https://samfunnprep.no/en/articles/barns-rettigheter-selvbestemmelse-norge) provides more background on participation; ask the provider about specific health information.

## How to start using the service

Log in as yourself in the Helsenorge app or at helsenorge.no. Select the child’s name from the list under your own name. The first time, you must give consent on the child’s behalf and choose an access level: **Basic, Basic+, or Full**. Helsenorge states that you need **Full** to see appointments and referrals and receive messages from, among others, the GP and child health centre. Your choice determines which services are available to you digitally.

When representing your child, check that you are on **the child’s profile** before booking an appointment or renewing a prescription. For children under 12, you can use most services, but what is displayed varies between services and treatment locations. [The Helsenorge app guide](https://samfunnprep.no/en/articles/helsenorge-appen-guide) gives a general overview; this article focuses on the limits of parental access.

## The child is missing from the list: three checks

**1. Parental responsibility.** You must be registered with parental responsibility for the child in the National Population Register. Helsenorge gets this information from the register. If it says “unknown” or is incorrect, resolve the registration with **Skatteetaten**, not only with Helsenorge. This can especially affect families who moved to Norway with a child born abroad. [Skatteetaten’s page on parental responsibility](https://www.skatteetaten.no/person/folkeregister/fodsel-og-navnevalg/foreldreansvar/) explains how to check the information.

**2. Address.** At least one parent must have the **same registered residential address as the child** in Norway. If neither parent is registered at the child’s address, neither can use Helsenorge on the child’s behalf. When one parent is registered at the same address, **both** parents with parental responsibility can use the service. This is a digital-access condition; it does not mean that only one parent has parental responsibility.

**3. Blocking or protected address.** If a parent has blocked access to the child’s services, neither parent can use them until access is reopened through Helsenorge’s process. A confidential or strictly confidential address has a special access block. Do not try to get around a block by using the other parent’s login; contact Helsenorge or the child’s provider about what applies.

**Example:** Yasmin and her daughter moved to Norway from abroad. The child is registered at the same address as Yasmin, but parental responsibility is listed as unknown in the National Population Register. The child does not appear in Yasmin’s Helsenorge account. She first checks the register and documents parental responsibility with Skatteetaten. Logging into the app again will not fix the underlying registration.

## What changes at ages 12 and 13?

From the child’s **12th birthday**, the parent’s digital access is automatically limited. For example, there is currently no way for parents to get digital access to a hospital’s patient record for a child aged **12 to 16** through Helsenorge’s patient-record service. This does not mean that parents can never receive necessary information from the doctor. Contact the treatment location and explain what you need.

From age **13**, young people can use some Helsenorge services themselves with parental consent. A parent with registered parental responsibility and the required address connection can give this consent in the settings. Helsenorge says **one** parent’s consent is enough, and that the parent does not lose their own remaining access just because the young person gets access. The official service shows which services the young person can use.

You may want to discuss with the young person which tasks they want to handle themselves, such as viewing appointments or prescriptions. Parental consent for a young person’s access is not the same as opening all medical documents to the child or parents. Helsenorge only displays services that are actually available for the relevant age.

## When your child turns 16

The parent’s usual digital access ends. If the young person wants you to continue helping, they must give you **power of attorney** in Helsenorge. Respect that, as a general rule, a 16-year-old decides about their own health information. Power of attorney is clearer and safer than sharing BankID or a password. If the young person lacks capacity to consent, there is a separate power-of-attorney arrangement to check with Helsenorge.

Foster parents do not automatically get access to the child’s health information in Helsenorge. Helsenorge directs them to the child’s treating doctor. If you as a parent move abroad and no longer have a registered residential address in Norway, digital access to the child’s profile may also end. Check and download necessary vaccination and medical-record documents before moving, and store them securely.

**Practical checklist:** Check the child’s age, your parental responsibility, the address in the National Population Register, the selected consent level, and whether access is blocked. Contact **Skatteetaten** about errors in the register, **Helsenorge** about digital access, and the **healthcare provider** when you need specific health information. SamfunnPrep also explains [child health centres](https://samfunnprep.no/en/articles/helsestasjon-baby-0-5-ar-norge), but the provider can advise about your child.

**Sources checked 2 October 2026:** Helsenorge guidance on parental access, access for young people, and patient records; Skatteetaten guidance on registered parental responsibility.

## FAQ

### How long can I use Helsenorge on behalf of my child?

As a general rule, until the child turns 16, if you have registered parental responsibility and meet the address condition. Access is limited from age 12.

### Why can’t I see my child in Helsenorge?

Check whether parental responsibility is registered in the National Population Register, whether at least one parent shares the child’s registered address, and whether access is blocked.

### Can both parents use Helsenorge if only one lives with the child?

Yes. Helsenorge says both parents with parental responsibility can use the service when at least one is registered at the same address as the child.

### What happens when my child turns 12?

The parent’s digital access is automatically limited. Some documents and services are no longer visible; contact the child’s provider if needed.

### Can I get access after my child turns 16?

The young person can give you power of attorney if they want help. The parent’s ordinary access ends at age 16.

## Sources

- [Bruke Helsenorge på vegne av barn](https://www.helsenorge.no/fullmakt/bruke-helsenorge-pa-vegne-av-andre/bruke-helsenorge-pa-vegne-av-barn/)
- [Foreldresamtykke til ungdomstilgang](https://www.helsenorge.no/om-tjenestene/foreldresamtykke-ungdomstilgang/)
- [Om Pasientjournal](https://www.helsenorge.no/pasientjournal/om/)
- [Foreldreansvar](https://www.skatteetaten.no/person/folkeregister/fodsel-og-navnevalg/foreldreansvar/)
- [Helserettigheter for barn og unge](https://www.helsenorge.no/rettigheter/helserettigheter-for-barn-og-unge)

Citation: Hlib Suslov, "Using Helsenorge for your child: what can you see as a parent?", SamfunnPrep, 2026-10-02T11:50:58.371+00:00, https://samfunnprep.no/en/articles/helsenorge-barn-foreldre-tilgang